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Shipping & Returns

Shipping Policy

  • We strive to deliver your purchased products in shortest time possible. All orders placed in SMART FLOORING are in processed as soon as the transaction is confirmed.

  • Currently, we can only send orders to street addresses in Peninsular Malaysia only. We do not deliver to a PO Box address and East Malaysia (Sabah or Sarawak). We are unable to ship to any International address.

  • You may self-collect your orders at any of our sales offices during our operational hours (9am – 6pm Monday-Friday) if you choose to do so.

  • Confirmed orders will usually be processed and dispatched within 24 hours from the date of confirmation. While we make every attempts to fill all orders placed in timely manner, some orders may be delayed because of shipment arrangement or backordered. If this is the case, you will receive notification via call, SMS, WhatsApp or e-mail. Please check and confirm your telephone no. and delivery address upon checkout should we need to reach you.

  • There may be a slight delay during peak festive seasons and special occasions. All customers are advised to place orders early to avoid any delays.

Return & Exchange Policy

You can return item(s) by submit a proof of purchase (ie: order receipt) and stated return quantity to our customer care via email or whatsapp 012-508 9590

Within 14 days from the received date, you can return the item(s) to SMART FLOORING outlet (own cost)

Return item(s) exclude:

  • Damaged and used

  • Opened packaging

  • Clearance

  • Pre-book

  • The return request is subject to the verification of proof of purchase

  • The refund will take approx. 30 days from the return item(s) received

  • The refund made via bank cheque or direct bank-in

To check return and refund status, you may contact our customer care via email or whatsapp 012-508 9590 or call 03-3319 1675

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